Reserve Labs offers automated appointment reminder notifications as an optional subscription service. Once enabled, the system automatically sends reminders to your clients before their scheduled appointments.
✉️ Email Reminders
Clients always receive email reminders with booking details, date, time, and location.
📱 SMS or WhatsApp Reminders
Clients can choose their preferred notification method when booking: WhatsApp, SMS, or Email only. Reminders are sent to the contact info provided at booking.
⏰ Configurable Timing
Choose how many hours before the appointment reminders are sent (1-72 hours).
To activate automated appointment reminders for your business:
Go to the Reminders tab in your admin dashboard
Review the reminder notification service details and pricing
Click the "Subscribe" or "Activate" button
You'll be redirected to Stripe checkout to complete payment setup
Complete payment and return to Reserve Labs
Your reminder service will be immediately activated
After subscribing, you can customize when reminders are sent to your clients.
On the Reminders page, you'll see your current notification settings:
Look for the "Current Notification Settings" section
Click the "Edit" button
Enter the number of hours before the appointment (1-72 hours)
Click "Update" or "Save" to apply changes
Recommended Timing by Industry
Healthcare/Medical: 24-48 hours (gives clients time to reschedule)
Salons/Spas: 24 hours (standard industry practice)
Fitness/Personal Training: 12-24 hours
Consulting/Professional Services: 48-72 hours
Quick Services: 4-12 hours
The reminder notification service is billed as a separate subscription through Stripe.
Billing Cycle: Monthly recurring subscription
Payment Method: Managed through Stripe
Cancellation: You can cancel anytime from the Reminders page
Access Period: If canceled, service remains active until the end of the current billing period