Go to the Custom Q&A tab in your admin dashboard
Click "Create New Question"
Enter your Question in the first text area (max 500 characters)
Enter your Answer in the second text area (max 5000 characters)
Click "Create"
✍️ Write Clear Questions
Use the exact wording clients would use. Good: "How do I cancel my appointment?" Bad: "Cancellation procedures"
📝 Keep Answers Concise
Aim for 2-4 sentences that directly answer the question. Be specific and helpful.
🗣️ Use Conversational Tone
Write as if you're speaking to a client in person. Be friendly, professional, and helpful.
🔄 Keep Updated
Review FAQs regularly and update with any policy, pricing, or service changes. Delete outdated information.
📊 Track Common Questions
If clients repeatedly ask the same question via email/phone, add it to your FAQ to save time.
All your created FAQs are displayed in the Custom Q&A page in your admin dashboard. Each FAQ card shows:
The question text
The answer text
A delete button (trash icon) in the top-right corner
To remove a FAQ that is no longer relevant:
Go to Custom Q&A in the admin dashboard
Find the FAQ you want to remove
Click the trash icon in the top-right corner of the FAQ card
Confirm deletion in the popup
Here are some common FAQs that work well for service-based businesses:
Q: How do I book an appointment?
A: Simply select your desired service, choose a date and time that works for you, and fill in your contact information. You'll receive a confirmation email immediately after booking.
Q: What is your cancellation policy?
A: You can cancel or reschedule your appointment up to 24 hours before your scheduled time with no penalty. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
Q: Do I need to pay when I book?
A: For some services, we require prepayment or a deposit when you book. This helps reduce no-shows and ensures your spot is secured. Other services can be paid in person after your appointment.
Q: How far in advance can I book?
A: You can book appointments up to 60 days in advance. We recommend booking early to secure your preferred time slot, especially during busy periods.
Q: What should I bring to my appointment?
A: Please bring a valid ID and any relevant medical history or documents if applicable. We'll send you a reminder email with any specific preparation instructions for your service.
Q: Do you offer virtual appointments?
A: Yes! Select "Virtual" or "Online" when choosing a location during booking. You'll receive a video call link in your confirmation email.
Q: Can I book for someone else?
A: Yes, you can book an appointment on behalf of another person. Just enter their contact information and note in the appointment details that you're booking for them.
Q: What if I'm running late?
A: Please call us as soon as possible if you're running late. We'll do our best to accommodate you, but appointments may need to be shortened or rescheduled to respect other clients' time.